Suki + Solaine Return & Exchange Policy: Risk-Free and Hassle-Free!
Not sure of the fit?
We offer free returns and exchanges on all domestic orders, so don't worry! And we are available to help with any sizing and fit questions you may have before you place your order. Simply email us at firstname.lastname@example.org.
Looking to return or exchange?
We make it easy! Should you not love your purchase, contact email@example.com -- We'll reply with a return label at no additional cost! When exchanging online, your replacement will be shipped free of charge once your return is received.
You can also return or exchange in person at our Suki + Solaine Flagship Store located at 1872 N Damen Ave, Chicago, IL 60647.
Curious about our return policy?
All regular price items are eligible for a refund within 15 days of receiving your order and store credit up to 30 days. Discounted items are not eligible for a refund but are eligible for store credit or exchange within 15 days of receiving your order. If a previously purchased item goes on sale outside of the 15 day return window, it will not be eligible for a price adjustment. Sale prices are subject to change.
Red tag items purchased from the sale rack in our store are final sale and are not eligible for return or exchange.
Not sure what can be returned?
Clean, unworn full-price items with the tags still attached may be returned for a full refund within 15 days. Clean, unworn discounted items with the tags still attached may be returned for store credit within 15 days. Items that are soiled, damaged, or altered will not be accepted and will be sent back to the customer.
Where can you drop off your returns?
You can drop off your return at any FedEx mailing center or dropbox.